Refund policy

# Refund and Return Policy
Last Updated: May 30, 2026

Thank you for shopping at [YOUR STORE NAME]. We want you to be completely satisfied with your purchase. If you are not entirely satisfied with your item, we are here to help.

## 1. Return Window
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

## 2. Policy Quick Summary
* Return Window: 30 Days from delivery date.
* Return Shipping Fees: [Choose one: "Free" OR "Customer is responsible for return shipping costs" OR "A flat fee of $X.XX applies"]
* Restocking Fees: [Choose one: "No restocking fees" OR "A restocking fee of X% applies"]
* Acceptable Condition: New, unused, original packaging, tags attached.
* Defective / Damaged Items: Free exchange or full refund (including shipping).

## 3. Return Process
To start a return, you can contact us at [YOUR CUSTOMER SUPPORT EMAIL]. If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

## 4. Damages and Issues (Defective Goods)
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. For defective or damaged products, [YOUR STORE NAME] will cover all return shipping costs, and a full refund or replacement will be issued immediately upon verification.

## 5. Non-Returnable Items / Exceptions
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Please note that sale items or gift cards are non-returnable.

## 6. Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

## 7. Refunds Process
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 to 7 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

## 8. Contact Information
For all inquiries regarding refunds, returns, or cancellations, please contact our physical support station:
* Business Name: [Your Legal Business Name / Registered Store Name]
* Phone Number: [Your Business Phone Number]
* Email Address: [Your Customer Support Email Address]
* Physical Address: [Your Physical Business Address - Must match Contact Us page]